Experience: Minimum 1 Year as a Trainer in an International BPO
Job Responsibilities
Conduct training programs for sales and customer service teams.
Deliver product, process, sales, and communication training.
Conduct induction, refresher, and process training sessions.
Monitor trainee performance and provide constructive feedback.
Identify skill gaps and implement appropriate training plans.
Prepare training materials, assessments, and performance reports.
Work closely with Operations and Quality teams to improve team performance.
Key Skills
International BPO Training Experience
Sales Training Coaching
Excellent Communication Skills
Presentation Facilitation Skills
Robust English Verbal Written Communication
Team Handling Mentoring
Product Process Training
Performance Management
Training Needs Analysis
Solid Interpersonal Skills
Problem-Solving Analytical Skills
Ability to motivate and engage learners
Ideal Candidate Candidates with 1+ year of experience as a Sales Trainer in an International BPO will be preferred. This job is provided by Shine.com