Bachelor’s Degree / Diploma in Hotel Management or Hospitality Management Experience: 1–3 years in hospital front office, hotel, or hospitality industry preferred. Freshers may also be considered.
Welcome and greet patients, attendants and visitors in a qualified and courteous manner.
Manage patient registration, OPD enquiries, appointments and visitor assistance.
Provide accurate information regarding hospital services, departments, doctors and facilities.
Handle telephone calls, enquiries and patient queries efficiently.
Coordinate with various departments for patient assistance and smooth service delivery.
Assist patients and attendants with directions, admission procedures and other hospital formalities.
Maintain proper records of enquiries, complaints, feedback and visitor details.




Handle patient complaints professionally and coordinate with the concerned department for timely resolution.
Ensure proper grooming, qualified behaviour and hospitality standards at the front desk.
Maintain cleanliness, discipline and organized functioning of the reception area.
Coordinate with housekeeping, security, billing and nursing departments for patient convenience.
Ensure patient confidentiality and follow hospital policies, protocols and service standards.
Support patient satisfaction initiatives and maintain a positive hospital experience.
Perform any other duties assigned by the competent authority.

Pay: From ₹20,000.00 per month

Work Location: In person

📌 Front Office Executive Varanasi
🏢 Heritage Institute of Medical Sciences u0026 Hospital
📍 Varanasi