Front Office Agent

Title: Front Office Agent – Guest Experience | Full-Time

Company: Hotel

Location: Ludhiana

About the Role

You are the first face and the last impression. We need a energetic, polished Front Office Agent who can handle a check-in rush with a calm smile and a sold-out night with grace. If you are a people-person who thrives under pressure, this is your stage.

What You’ll Do
Check guests in/out efficiently using [PMS Name, e.g., Opera].
Handle reservations, cancellations, and room assignments.
Resolve guest complaints with empathy and quick thinking.
Coordinate with housekeeping and maintenance for room status.
Balance cash drawer and run end-of-shift reports.

What We Require




2+ years of front desk experience in a hotel (brand experience preferred).
Proficiency in hotel PMS software and Microsoft Office.
Excellent verbal and written English; second language preferred.
Ability to multitask and remain composed during high volume.
Adaptable schedule including overnight shifts.

Why Join Us? Career growth opportunities, travel discounts, and a front-office team that feels like family.

Pay: ₹16,665.36 - ₹20,000.00 per month

Perks
Cell phone reimbursement

Work Location: In person

📌 Front Office Manager Ludhiana
🏢 Hotel Le Port
📍 Ludhiana