The F&B; Trainer is responsible for designing and delivering effective training programs for Food & Beverage teams across multiple locations. The role focuses on operational excellence, service standards, food safety, and team performance. This position requires excessive and frequent travel to company outlets to ensure consistent training implementation and service quality.
Key Responsibilities
Training & Development
Plan, design, and conduct F&B; training programs for service staff, supervisors, and managers across multiple locations
Deliver training on
Service standards & guest experience
F&B; operations & SOPs
Food safety & hygiene (FSSAI standards)
Product knowledge & menu presentation
Upselling, suggestive selling, and service etiquette
Conduct on-the-job training, classroom sessions, workshops, and refresher programs
Support recent store openings with pre-opening and post-opening training
Performance & Evaluation
Assess training needs through audits, observations, and performance reviews
Evaluate trainees using assessments, feedback, and performance metrics
Identify skill gaps and recommend improvement plans
Ensure training compliance and consistency across locations
Operations Support
Work closely with F&B; Operations, HR, and Store Managers to align training with business goals
Update training modules and SOPs based on operational changes
Support standardization of service and operational best practices
Travel & Coordination
Travel extensively across assigned locations as per training schedule
Ensure training coverage across all outlets within timelines
Adjust training plans based on location-specific requirements
Key Skills & Competencies
Solid knowledge of F&B; operations and service standards
Excellent communication, presentation, and coaching skills
Ability to train diverse teams across multiple locations
Solid interpersonal and relationship-building skills
High adaptability to frequent travel and changing settings
Fluency in English and Hindi; regional language knowledge preferred