Patient

Experience &
Front Office Management-
Ensure warm, empathetic, and skilled patient interaction at all touchpoints.
Manage patient registration, appointment scheduling, and check-in/check-out processes.
Guide patients regarding consultation flow, diagnostics, billing, and procedures.
Maintain minimal patient waiting time and smooth patient flow coordination.
Ensure privacy and confidentiality of sensitive fertility-related information.
Appointment &
Coordination Management -
Coordinate appointments between doctors, embryologists, counsellors, and diagnostic teams.
Follow up with patients for repeat visits, procedures, and treatment cycles.
Manage IVF cycle calendars and ensure timely communication with patients.
Coordinate with OT/lab for procedure scheduling (IUI, IVF, embryo transfer, etc.).
Patient Counselling

Support &




Communication -
Provide basic information regarding treatment processes, documentation, and next steps.
Support counsellors and doctors in managing patient queries.
Ensure transparent communication of instructions (fasting, medication, test schedules).
Handle emotionally sensitive situations with empathy and professionalism.
Billing &
Documentation Accuracy -
Ensure accurate billing for consultations, procedures, packages, and investigations.
Verify documentation completeness (consent forms, ID proofs, reports).
Coordinate with finance for payment collections and receipts.
Maintain daily revenue reconciliation at front desk.

📌 Guest Relation Executive New Delhi
🏢 CK Birla Healthcare
📍 New Delhi