L2 Operations Engineer – Data Tribe

Level 2 operations role for data and analytics platforms.

Support level

L2 Operations

Domain

Data & Analytics Platforms

Scope

Power BI, Snowflake, Tableau, Platform Access, Licences & Stability

Support the client's data and analytics platforms, with Power BI and Tableau at the core. Resolve L2 incidents and escalate to L3 when needed.

Process
End-to-end incident management, from L1.5 escalation to closure.
Fix L2 production break-fix issues. Escalate to L3 with findings.
Analyse application stability and tune performance.
Manage user access to data platforms.
Track software licences and expiry dates.
Work with admin teams on user, space and server patch queries.
Join RCA and Defect Elimination Plan (DEP) reviews.
Keep ServiceNow tickets current, with transparent resolution and closure notes.
Update SOPs and knowledge-base articles.
Work with Database, Hosting, IDAM and Network on cross-tower issues.

Technology / Tool

Fivetran, AWS Glue, Airflow, Snowflake, DBT, Power BI, Tableau,



Informatica MDM, Datadog, AWS CloudWatch, Terraform, GitHub, ServiceNow, Jira, Google BigQuery, Databricks, MCP.

Technologies
Business intelligence and analytics platforms
SQL and relational databases
Application stability and performance tuning
User access, space and licence management
Data pipelines and ETL
Python scripting

Experience
12 Years of L2 data platform support experience
24x7 support workplace
Tableau or Power BI administration: access, data sources and refresh failures
Production break-fix and escalation
Licence and access management
Working SQL knowledge
ITSM incident, problem and change processes
Transparent written and spoken English

Certifications
Microsoft PL-300 (Power BI Data Analyst)
Tableau Desktop or Server certification
Snowflake SnowPro Core*
DBT and Fivetran certification*
Snowflake SnowPro Advanced: Administrator

📌 Lead Data Engineer Gurugram
🏢 Xebia
📍 Gurugram