Education: Bachelor s or Master s degree in HR or a related discipline.
Candidate Expectations: Support the HR Admin transaction processing to cover processes like employee data changes, terminations/ retirements, recent hires etc.
Monitoring team s performance against the agreed SLAs
Escalation Management Identify trends and high-volume transactions that may indicate org-wide issues and get the team prepared to handle such high volumes at times
Train and develop team members
Provide constructive feedback to team members to improve their performance
Create developmental plans for each team member
Create the back-up plan for handling of unforeseen or seasonal volume fluctuations
Ensures process compliances,



Knowledge Management compliances to meet the client & internal commitments

Detailed :
Robust written and verbal communication skills
Experience in HR Operations Results and deadline driven
Proven expertise in customer relationship management; robust consultative skills
Experience in HRMS/ERP like (SAP, SuccessFactors, workday etc.)
Experience of in Team handling
Computer proficiency (MS Office Word, Excel and Outlook)
Good experience in coordinating with customer and vendor for Payroll inputs and validation
Good to have Excellent customer management negotiation skills.

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