Role Description The International BPO role at Organo Mart is a full time, on-site position based in Navi Mumbai. The role involves handling inbound and outbound customer interactions across international markets through phone, email, and chat.

Day-to-day responsibilities include resolving customer queries, providing product information, processing orders, and addressing service-related issues in a skilled and timely manner. The role also requires maintaining accurate records of interactions, following communication scripts and company policies, and coordinating with internal teams to ensure smooth operations. The individual will be expected to meet performance targets, adhere to quality standards, and contribute to a positive customer experience.

Qualifications
Solid communication skills in English (verbal and written), with the ability to interact professionally with international customers.
Basic computer proficiency, including familiarity with CRM systems,



email platforms, and standard office software.
Customer service mindset with active listening, problem-solving abilities, and a calm, patient approach to handling queries.
Ability to work in a structured BPO environment, including adherence to shift schedules, performance metrics, and process guidelines.
Prior experience in international call centers or customer support roles is an advantage but not mandatory.
Minimum educational qualification: high school diploma or equivalent; a bachelor’s degree in any discipline is preferred.
Comfort working on-site in Navi Mumbai and collaborating with diverse team members in a professional setting.
Interest in organic products and willingness to learn about the company’s offerings to assist customers effectively.

📌 Non Voice Customer Support Us Shift Navi Mumbai
🏢 Organo Mart
📍 Navi Mumbai