Lead Travel Helpdesk

:

We are looking for an experienced skilled to manage corporate travel helpdesk, ticketing, travel card issuance and reconciliation, vendor coordination, and travel operations.

Key Responsibilities:
Manage end-to-end domestic and international flight bookings.
Process travel requests through GDS and ensure accurate and timely ticketing.
Handle booking changes, cancellations, and travel-related issues.
Manage travel card reconciliation and coordinate with Finance for timely vendor payments.
Maintain corporate travel resources, including preferred airlines, hotels, and ground transportation.
Manage travel vendor contracts, renewals, SLAs, and vendor performance.
Support hotel sourcing and contracting processes.
Coordinate with airline, hotel, travel agency, GDS, and ground transportation partners.
Monitor travel systems, tools, usage, and performance.
Ensure compliance with corporate travel policies and negotiated rates.
Collaborate with US-based stakeholders across HR, Finance, IT,



Procurement, and Business teams.
Provide reporting and insights on travel spend, contract utilization, and savings prospects.

Required Skills & Experience:
Bachelors degree in any field.
10 years of overall experience with 6+ years of relevant experience in the travel domain.
Strong experience in GDS ticketing.
Experience in corporate/business travel and international flight booking.
Robust verbal and written communication skills.
Good stakeholder and vendor management skills.
Experience working with US-based stakeholders preferred.
Willingness to work in US time zones.
Strong knowledge of travel operations, vendor management, and travel systems.

Location: Chennai

Work Mode: WFO

Shift: US Shift

Experience: 10+ Years

Relevant Experience: 6+ Years

Notice Period: Immediate Joiners Preferred

📌 Lead Travel Helpdesk Chennai (India)
🏢 Sutherland
📍 India