PATIENT COUNSELLOR – JOB DESCRIPTIONPosition

Job Summary

We are looking for a compassionate, confident, and patient-focused Patient Counsellor to support patients and their attendants by providing explicit information, guidance, and assistance throughout their hospital journey.

Key Responsibilities
Counsel patients and attendants regarding hospital services, procedures, and treatment processes.
Explain treatment-related information in a simple and understandable manner.
Coordinate with doctors, nurses, front-office staff, and other departments for smooth patient care.
Guide patients regarding appointments, investigations, admissions, discharge, and follow-up procedures.
Explain estimated treatment costs and package details as per hospital guidelines.
Assist patients in understanding insurance/TPA-related procedures when required.
Address patient and attendant queries professionally and courteously.
Handle patient concerns and coordinate with the concerned department for timely resolution.
Maintain proper records of counselling and patient interactions.
Follow up with patients regarding appointments, investigations,



and treatment plans when required.
Ensure confidentiality of patient information at all times.
Support patient satisfaction and maintain a positive hospital experience.
Perform other patient-care and counselling-related duties assigned by the management.

Required Skills
Excellent communication and interpersonal skills.
Good counselling and convincing skills.
Patient, empathetic, and service-oriented attitude.
Ability to communicate effectively in Tamil , English and Hindi
Basic computer knowledge and documentation skills.
Ability to coordinate with multiple hospital departments.
Valuable problem-solving and customer-service skills.

Qualification
Any Graduate / Diploma in Healthcare, Hospital Administration, Psychology, Social Work, or related field.
Previous hospital or healthcare experience is preferred.

Experience 1–3 years of experience in a hospital/healthcare setting preferred.

Contact:- 97913 33020

Pay: ₹15,000.00 - ₹25,000.00 per month

Work Location: On the road

📌 Patient Counselor Adambakkam
🏢 DSK Hospital
📍 Adambakkam