Key Responsibilities
Lead and manage the offshore Enablement team, providing coaching, mentoring, and performance management.
Oversee learning operations, administration, governance, reporting, and enablement activities supporting UK Learning.
Manage workload allocation, capacity planning, and resource utilization across multiple workstreams.
Ensure delivery against agreed service levels, quality standards, and timelines.
Act as the primary escalation point for operational and service-related issues.
Drive continuous improvement initiatives to enhance operational efficiency and stakeholder experience.
Partner with global stakeholders to understand business requirements and drive successful outcomes.
Support governance, compliance, process improvements, reporting, and data management activities.

Must Have Skills
Solid Learning Operations / Learning & Development Operations experience.




Proven experience in leading and managing teams.
Experience working in an offshore or global delivery model.
Strong stakeholder management experience across global teams.
Experience in service delivery and operational management.
Excellent verbal and written communication skills.
Experience in workload management, resource planning, and capacity management.
Solid analytical and problem-solving abilities.

Preferred Skills
Experience in HR Operations, Learning & Development, Shared Services, GCC, or Qualified Services environments.
Exposure to governance, audit, compliance, and reporting frameworks.
Knowledge of LMS platforms and reporting tools.
Exposure to Process Improvement methodologies such as Lean or Six Sigma

📌 Learning And Development Operations Specialist Bengaluru
🏢 AMS
📍 Bengaluru