L1 Application Performance Monitoring (APM)

Role Overview

We are seeking a motivated resource to join our Application Performance Monitoring (APM) team. The role involves monitoring the performance, availability, and reliability of business-critical applications using the HEAL APM tool, ensuring smooth business operations and timely response to application issues.

Key Responsibilities
Monitor application performance, availability, health, and key metrics through the HEAL APM platform.
Monitor and analyze alerts/events and perform first-level troubleshooting.
Identify performance degradation, application errors, failures, and abnormal behavior.
Analyze basic logs, alerts, and monitoring data to identify probable issues.
Create/update incidents with appropriate details and perform timely escalation to L2/L3 or relevant application teams.
Follow defined SOPs, escalation matrix, and SLA requirements.
Track incidents and ensure proper shift handover and follow-up until resolution.
Prepare daily/weekly/monthly monitoring and performance reports.




Identify recurring alerts and highlight them to senior team members for further analysis.
Coordinate with application, infrastructure, database, and other support teams during incidents.

Required Skills
Hands-on knowledge of HEAL APM / Application Performance Monitoring.
Understanding of application monitoring concepts such as response time, availability, errors, throughput, and alerts.
Basic knowledge of application logs and troubleshooting.
Good analytical, communication, documentation, and reporting skills.
Ability to work in a shift-based / 24x7 monitoring setting.

Valuable to Have
Knowledge of HEAL or other APM/monitoring tools will be an added advantage.
HEAL certification will be an added advantage.
Basic knowledge of ITIL/Incident Management processes.
Experience in banking or other critical application settings.

Experience

1–3 years of experience in APM, application monitoring, production support.

📌 Application Performance Monitoring Apm Delhi (India)
🏢 Hitachi Systems
📍 India