05 Oct
|
Gratitude India
|
Kolkata
05 Oct
Gratitude India
Kolkata
Monitor and evaluate customer interactions (calls, emails, chats) and/or transaction processing activities. Conduct regular audits and document findings accurately. Identify process gaps, errors, and deviations from SOPs.
Required Candidate profile
Robust understanding of QA methodologies and audit processes in BPO/ITES. Experience in voice/non-voice quality audits.
📌 Quality Analyst International Voice Process Kolkata
🏢 Gratitude India
📍 Kolkata