Role Overview The candidate will be responsible for handling renewal-related customer interactions through a voice process, supporting customers with policy renewal requirements, resolving queries, and ensuring a positive customer experience.

Key Responsibilities • Handle inbound/outbound customer calls related to insurance policy renewals.
Communicate clearly with customers in English and Hindi.
Explain renewal requirements, policy-related information, and applicable processes.
Follow up with customers for pending or upcoming renewals.
Address customer queries and provide accurate information or appropriate resolution.
Maintain qualified communication and deliver a valuable customer experience.
Achieve assigned productivity, quality,



and renewal-related targets.
Maintain accurate call and customer interaction records as required.

Candidate

Requirements • Minimum 6 months of relevant voice process / customer service / telecalling experience.
Solid verbal communication skills in English and Hindi.
Knowledge of any South Indian language will be preferred.
Customer-focused approach with good listening and interpersonal skills.
Ability to work towards individual and team targets.
Candidates should be comfortable working from the Bangalore office location.

📌 Renewal Voice Process Customer Support Bengaluru
🏢 Go Digit Life Insurance
📍 Bengaluru