Resort General Manager

Location - Uttrakhand

Min. 12 years of relevant Work exp.

Job Responsibilities:
Operational Excellence - Direct all property operations and conduct regular walkthroughs to enforce rigorous safety, cleanliness, and luxury SOPs across all departments before they affect guests.
Commercial & Revenue Leadership - Collaborate with sales and marketing to optimize total revenue metrics (occupancy, ADR, RevPAR) and build high-value partnerships while protecting rate integrity through direct bookings.
P&L; Ownership - Manage the property P&L;, annual budgets, and operational costs while holding department heads accountable for expenses and providing transparent financial and risk reporting to ownership.
Leadership - Recruit and retain top talent based on character and capability, coaching department heads to build a robust leadership pipeline within a respectful, high-performance workplace.
F&B;, Wellness Experiences - Drive distinctive, luxury dining and wellness experiences while continuously enhancing nature programming to increase guest length of stay and repeat visits.
Ownership & Sustainability - Maintain transparent ownership relations,



integrate daily operational sustainability practices, and enforce uncompromising safety, compliance, and decisive crisis management protocols.
Brand & Guest Experience - Maintain high visibility to enforce luxury standards, champion anticipatory care, and personally ensure swift resolution of guest feedback and service failures.

Requirements
12+ years of luxury hotel/resort leadership, with proven experience as a General Manager or Hotel Manager.
Full-service property management expertise, overseeing rooms, F&B;, spa/wellness & weddings.
Proven P&L; ownership with a track record of driving revenue growth, profitability, and cost control.
Deep luxury acumen, including a solid grasp of high-end guest expectations, service culture, and revenue management.
Ownership relations experience, with the ability to present financial data and business performance at a senior level.
Commercial fluency, including strong English communication skills and comfort with hotel analytics, dashboards, and technology.

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