Senior Front Office Executive

Company: Nirvana Grand Hotel & Resort

Location: Bodh Gaya, Bihar

Department: Front Office

Job Type: Full-time

Nirvana Grand Hotel & Resort, Bodh Gaya is looking for an experienced Senior Front Office Executive to join our Front Office team.

The candidate will be responsible for managing day-to-day front desk operations, ensuring smooth check-in and check-out, handling guest requirements, coordinating with other hotel departments, and maintaining high standards of guest service.

Key Responsibilities
Handle guest check-in, check-out and room allocation.
Attend to guest enquiries, requests and complaints professionally.
Manage reservations, modifications and cancellations.
Handle billing, payments and front-office documentation.
Coordinate with Housekeeping for room status, early check-ins and priority rooms.
Coordinate with F&B;, Bell Desk and other departments for guest requirements.
Handle telephone calls, emails and reservation enquiries.
Monitor OTA and direct reservations and ensure booking details are correctly recorded.
Prepare proper shift handovers and maintain front-office records.
Assist and guide junior Front Office Executives during the shift.
Handle VIP guests, groups and special requests.




Ensure Front Office SOPs and service standards are followed.
Support the Front Office Manager in daily operations.

Candidate Requirements
Previous Front Office experience in a hotel is required.
Candidates with experience as a Senior Front Office Executive or experienced Front Office Executive will be preferred.
Good communication skills in English and Hindi.
Valuable knowledge of hotel front-office operations, reservations and billing.
Experience working with Hotel PMS and OTA bookings.
Skilled appearance and guest-focused attitude.
Ability to handle a shift and resolve guest issues independently.
Valuable computer and coordination skills.

About the Hotel Nirvana Grand Hotel & Resort is a 92-room full-service hotel and resort in Bodh Gaya, with a multi-cuisine restaurant, swimming pool, spa, gym, boardroom, banquet facilities and large lawns.

Candidates with relevant hotel Front Office experience are encouraged to apply.

Please mention your current salary, expected salary and notice period while applying.

Pay: ₹20,000.00 - ₹38,103.23 per month

Perks
Food provided
Provident Fund

Experience:
Front desk: 3 years (Preferred)

Work Location: In person

📌 Senior Front Office Executive Bodh Gaya (India)
🏢 Nirvana Grand Hotel And Resort
📍 India