Responsible for managing and guiding the Call Center team to achieve assigned business and customer-service targets through effective team supervision, performance monitoring, quality control, coaching, and process adherence.

Key Responsibilities:
Manage and supervise a team of Tele Callers and ensure achievement of daily, weekly, and monthly targets.
Monitor team performance against key metrics such as connectivity, calling productivity, conversions, follow-ups, lead closure and customer engagement.
Allocate and distribute customer data/leads to team members and ensure timely follow-up and closure.
Monitor daily calling activities, including dial count, reachability, attempts, conversion, and pending follow-ups.
Conduct regular team huddles, performance reviews, coaching sessions, and feedback discussions.
Monitor call quality through regular call audits and provide constructive feedback to Tele Callers.
Ensure accurate and timely updating of CRM/DMS/Google Sheets/MIS reports and other required systems.
Motivate the team and create a positive, performance-oriented work environment.

Key Performance Indicators (KPIs):
Team Productivity &
Utilization
Calling / Dialing Productivity




Customer Reachability
Lead Conversion
Call Quality Score
Follow-up &
Closure Rate
Data/CRM Accuracy
Attendance &
Attrition
Target Achievement

Required Skills &
Competencies:
Strong team handling and people-management skills
Valuable communication and interpersonal skills
Strong customer-service orientation
Positive analytical and problem-solving ability
Ability to monitor and interpret performance/MIS reports
Positive knowledge of CRM, MS Excel/Google Sheets and call-center applications
Strong follow-up and coordination skills
Ability to work under pressure and achieve targets
Coaching and performance-management skills
Positive understanding of call-center Operations

Qualification &
Experience:
Graduate in any discipline.
2–5 years of experience in a Team Leader role in a Call Centre, BPO, Customer Relationship Centre.
Experience in handling a team of 10–20+ executives will be preferred.

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits
Health insurance
Leave encashment
Provident Fund

Work Location: In person

📌 Team Leader Call Center Chennai (India)
🏢 Maruti Suzuki (Popular Vehicles u0026 Services)
📍 India