Appointment Management: Book, reschedule, confirm, or cancel doctor and specialist consultations.
Patient Inquiries: Answer questions regarding hospital departments, timings, packages, and available physicians.
Outbound Follow-ups: Call patients to remind them of upcoming appointments, follow up on lab tests, or conduct feedback surveys.
Lead Generation: Reach out to prospective clients to explain specialized health checkups, treatments, or wellness programs.
CRM Logging: Record all patient interactions, queries, and schedules accurately in the hospital database.
Cross-Department Coordination: Connect with the front desk, billing, or medical staff to ensure smooth service delivery.
Requirements & Qualifications
Education: High school diploma (12th pass) or a bachelor's degree in any stream.
Experience:



6 to 2 years of customer service or telecalling experience, preferably in a healthcare or clinic setting (freshers with positive communication are often welcomed).
Communication Skills: Transparent verbal communication and active listening, with fluency in English and regional languages (like Hindi or Marathi).
Soft Skills: High empathy, patience, and a polite demeanor to handle sensitive or urgent health queries.
Technical Skills: Basic computer knowledge (MS Office) and familiarity with CRM or hospital management software.

Pay: ₹15,000.00 - ₹20,000.00 per month

Advantages
Provident Fund

Work Location: In person

📌 Tele Caller Executive Vasai Virar (Vasai-Virar)
🏢 Ozone Multispeciality Hospital
📍 Vasai-Virar