We are looking for an energetic and confident Telecaller with at least 1 year of experience to join our team. The candidate will be responsible for contacting prospective customers, introducing our services, understanding their requirements, and generating qualified leads for the sales team.
Roles & Responsibilities
Make outbound calls to prospective customers and business leads.
Introduce and explain the company's services clearly and professionally.
Understand customer requirements and identify potential opportunities.
Generate qualified leads and schedule appointments for the sales/business development team.
Follow up with interested prospects regularly.
Maintain accurate records of calls, leads, follow-ups, and customer responses.
Update lead information and follow-up status in the CRM.
Coordinate with the sales and digital marketing teams when required.
Achieve assigned daily/weekly/monthly calling and lead-generation targets.
Maintain a qualified and positive relationship with prospects.
Requirements
Minimum 1 year of experience in Telecalling / Telesales / Customer Calling.
Valuable communication skills in Tamil and English.
Confident and qualified telephone etiquette.
Basic computer and MS Office knowledge.
Ability to understand customer needs and handle follow-ups effectively.
Self-motivated, target-oriented, and willing to learn.
Experience in telecalling for Digital Marketing, Website Development, IT Services, or B2B services will be an added advantage.