Role & responsibilities
French voice - Support
Provide first-line (L1) and/or second line (L2) IT support to end users via phone, email, chat, and service management tools.
Escalate unresolved issues to L2/L3 teams with proper documentation and diagnostics.
Follow ITIL processes for Incident, Request, Problem, and Change Management.
Ensure adherence to SLA, OLA, and customer-specific KPIs.
Provide regular status updates and maintain explicit communication with users and stakeholders.
Contribute to knowledge base articles and continuous service improvement initiatives.
Support shift-based operations, including rotational shifts if required.
B2 level - Certified
📌 Service Desk French Chennai (India)
🏢 Cognizant
📍 India
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