Job Title: Senior Manager – HRO Operations

Job Location: Bangalore

Work Model: Work from Office

Candidate Location - Anywhere

Skills – HR Operations, Hire to Retire, Payroll

Candidate Industry – BPO / KPO

Education & Qualifications Graduate — any discipline (Bachelor's or equivalent).

MBA / post-graduate degree preferred.

8–12 years HR operations; 5+ years managing complex GBS/SSC delivery.

Job responsibility Service delivery management across multiple process towers

Accountable for end to end HR Admin service delivery across multiple geographies/markets

Own P&L; accountability for HR Admin tower headcount, attrition, cost per transaction

Drive transformation initiatives automation, AI deployment, process re-engineering

Manage Client stakeholder relationships





Lead quarterly business reviews and governance forums

Partner with Client Global Process Owners on process design and SLA frameworks

Develop and execute talent strategy for the HR Admin tower

Skill Set Senior operations management multi-site, multi-country

Workday HCM ability to advise on configuration, integration, and roadmap

ServiceNow HRSD programme governance and service design

Financial acumen tower P&L;, cost modelling

Executive-level stakeholder management and communication

Change management and transformation leadership

📌 Senior Manager Hr Operations Go/jc/4694/2026 Bengaluru
🏢 Golden Opportunities
📍 Bengaluru