Job Locations: Delhi/NCR,Hubli, Ghaziabad,Jaipur, , Chennai,Valsad,Kochi ,Goa To manage and coordinate after-sales service activities for fans and electrical appliances, ensuring timely resolution of customer complaints, adherence to service TAT, and achievement of service performance and customer satisfaction targets.

Key Responsibilities
Handle and monitor customer complaints related to fans and electrical appliances through the service network.
Ensure complaints are assigned to the appropriate service centre / technician within defined timelines.
Monitor Service TAT from complaint registration to resolution and closure.
Coordinate with service centres, technicians, dealers and customers for timely complaint resolution.
Track open, pending and overdue complaints and take necessary follow-ups for closure.
Ensure compliance with defined service SLAs, TAT and quality standards.
Monitor technician/service centre performance against agreed KPIs.




Analyse repeat complaints, pending cases and escalations and initiate corrective actions.
Coordinate for spare parts availability to avoid delays in service resolution.
Handle customer escalations and ensure timely resolution in coordination with internal teams.
Maintain accurate service records, complaint status and MIS reports.
Prepare periodic service performance MIS covering TAT, closure rate, ageing, repeat complaints and escalations.
Identify recurring product/service issues and share feedback with Product, Quality, Sales and Service teams.
Support improvement initiatives to reduce complaint ageing, repeat complaints and service turnaround time.
Ensure proper documentation and closure of warranty/service claims as per company policy

📌 Service Executive / Area Service Incharge Ghaziabad
🏢 Great White Global
📍 Ghaziabad