Role & responsibilities
Design, develop, and maintain bi-directional integrations between ServiceNow and external platforms such as ManageEngine ServiceDesk Plus, Zoho Desk, and Freshdesk.
Gather business and technical requirements, define field mappings, status mappings, sync triggers, and ownership rules.
Develop inbound integrations using Scripted REST APIs, Import Sets, and Transform Maps.
Build outbound integrations using REST Messages, Business Rules, IntegrationHub, and Flow Designer.
Configure secure authentication mechanisms including OAuth 2.0, API Keys, and Basic Authentication.
Implement synchronization of tickets, requests, changes, comments, work notes, and attachments.
Develop robust error handling, monitoring, retry mechanisms, and logging solutions.
Configure and support MID Servers for on-premise integrations.
Prepare technical design documents, interface specifications, mapping sheets, and deployment documentation.




Support SIT, UAT, production deployments, and post-go-live stabilization activities.
Troubleshoot integration issues and ensure adherence to agreed SLAs.

Positive-to-have skills
Integrations with other service desk tools such as SymphonyAI SummitAI, Jira Service Management, BMC Remedy or Ivanti
eBonding / ServiceNow-to-ServiceNow integrations
Middleware exposure: MuleSoft, Dell Boomi, Azure Logic Apps or Workato
Event-driven patterns: webhooks, message queues, Kafka or ServiceNow Stream Connect
Scoped application development and ATF test suites for integration regression
ITOM basics: Discovery, CMDB, Service Graph Connectors
Experience in BFSI or insurance client settings with audit and data-privacy controls

📌 Servicenow Integration Specialist Delhi (India)
🏢 VyntraPro Innovations
📍 India