We are looking for a motivated and customer-focused Technical Support Executive to join our team. This role is ideal for freshers and candidates with up to 1 year of experience who are interested in building a career in technical support. The ideal candidate should have valuable communication skills, a basic understanding of computers and troubleshooting, and a solid willingness to learn and solve customer issues effectively.
Key Responsibilities
Provide technical support to customers through phone, email, chat, or other communication channels.
Understand and troubleshoot basic software, hardware, and system-related issues.
Identify and resolve customer issues within the required time.
Escalate complex technical issues to the appropriate technical team when required.
Maintain proper records of customer complaints, issues, and resolutions.
Guide customers through step-by-step solutions in a clear and professional manner.
Follow up with customers to ensure that issues are resolved.
Coordinate with internal teams to resolve technical and customer-related issues.
Maintain a positive and professional customer experience.
Requirements
Bachelor's degree / Diploma in Computer Science, IT, or a related field is preferred.
Freshers or candidates with 0–1 year of experience in technical support/customer support.
Basic knowledge of computers, operating systems, networking, and troubleshooting.
Good communication and problem-solving skills.
Ability to learn current software and technical processes quickly.
Good English communication skills.
Ability to work effectively as part of a team.
Pay: ₹12,000.00 - ₹15,000.00 per month
Work Location: In person
📌 Technical Support Executive Thrissur
🏢 Internetever Technologies
📍 Thrissur
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