Role & responsibilities:
Design and architect scalable ServiceNow solutions across FSM, ITSM, and CMDB modules.
Lead discovery sessions and customer workshops to gather business requirements and translate them into technical solution designs.
Develop solution blueprints, architecture documents, and implementation roadmaps.
Create intuitive user experiences using ServiceNow UI Builder and Service Portal, including wireframes and mockups.
Design and oversee integrations with enterprise applications using REST/SOAP APIs, IntegrationHub, and other integration platforms.
Provide technical leadership throughout the project lifecycle, ensuring adherence to ServiceNow best practices and architectural standards.
Lead ServiceNow platform upgrades, instance health assessments, performance optimization, and modernization initiatives.
Collaborate with developers, business analysts, project managers, and client stakeholders to ensure successful project delivery.




Mentor development teams and provide guidance on solution design, governance, and implementation best practices.

Preferred candidate profile:
10+ years of overall IT experience with solid expertise in ServiceNow solution architecture.
Hands-on experience with ServiceNow FSM, ITSM, and CMDB implementations.
Robust understanding of ServiceNow platform architecture, data model, and best practices.
Experience with UI Builder, Service Portal, and user experience design.
Expertise in designing and implementing enterprise integrations using REST/SOAP APIs and IntegrationHub.
Experience conducting customer workshops, solution demonstrations, and architectural discussions.
Robust knowledge of ServiceNow upgrades, instance management, governance, and platform optimization.
Excellent analytical, communication, presentation, and stakeholder management skills.

📌 Servicenow Solution Architect Chennai
🏢 InfoBeans
📍 Chennai