Job Title: Unified Communications

Experience: 6-10Years

Interview Mode: Virtual

Interview Date: To be Announced

Work Location-Chennai, Noida ,Kolkata

Essential skills
Minimum 68 years experience in Unified Communications / Contact Centre environments, including significant time in a senior or lead technical capacity.
Deep, hands-on expertise with Genesys (Genesys Cloud CX), including very solid AI and CX2 capability bots, AI-assisted routing, digital/voice automation, predictive engagement and analytics.
Robust knowledge of Webex Calling, Microsoft Teams PSTN Calling (BYO Carrier), enterprise mobile platforms and messaging solutions, and how they integrate with contact centre and collaboration tooling.
Proven experience architecting and leading Unified Communications solutions at scale, across contact centre, calling, mobile and messaging platforms.
Track record of technical leadership: setting standards, reviewing designs, and mentoring engineers within a team.
Confident scripting and integration experience (e.g., APIs, Genesys Architect, PowerShell)



to support automation and platform configuration.
Able to perform the role of a Business Analyst when required, including requirements gathering, process mapping and translating business needs into technical designs.
Able to translate complex technical detail into business-friendly language for non-technical and senior stakeholders.
Solid stakeholder management and influencing skills, with the ability to drive alignment across teams without direct authority.
Genesys and/or Cisco certification(s) at Associate/Expert level (or working towards).

Desirable / nice to have
Formal people leadership or team lead experience.
ITIL or equivalent service management framework knowledge.
Experience owning a technical roadmap or architecture governance process.
Experience with AI/CX platforms beyond Genesys, such as conversational AI, chatbots and virtual agents
Exposure to vendor management for Unified Communications tooling.

📌 Unified Communications Technical Lead Chennai
🏢 Tata Consultancy Services
📍 Chennai