05 Oct
|
Lonar Buildcon Private
|
Noida
05 Oct
Lonar Buildcon Private
Noida
Job Description: Front Desk Manager
The Front Desk Manager acts as the primary face of the organization, overseeing the reception area to deliver a welcoming, organized, and productive operational hub. This role coordinates front-line personnel and bridges communication between guests, staff, and other departments.
Key Responsibilities
Team Supervision: Hire, train, coach, and evaluate front desk and reception staff.
Shift Scheduling: Create work schedules and delegate tasks to maintain continuous, seamless coverage.
Customer Relations: Handle escalated complaints and resolve complex visitor or guest issues with patience and tact.
Administrative Oversight: Monitor inventory, order office or guest supplies, and manage record-keeping or billing procedures.
Department Collaboration: Coordinate with housekeeping, maintenance, security, or facility teams to fulfill visitor requirements.
System Management:
Oversee the proper use of front desk software, property management systems (PMS), or scheduling tools. [1, 2, 3, 4, 5]
Requirements & Skills
Education: High school diploma or GED required; a bachelor's degree in hospitality management, business administration, or a related field is often preferred.
Experience: Minimum of 2 to 3 years of experience in front desk, customer service, or office management roles.
Technical Skills: Proficiency in MS Office (Word, Excel) and industry-specific front office software or booking platforms.
Soft Skills: Robust leadership, active communication, conflict resolution, and organizational abilities.
Note: Positive Presentable , Tall height
Immediate Joiner
📌 Front Desk Manager Noida
🏢 Lonar Buildcon Private
📍 Noida