Job Description

Kerala Paints is looking for energetic and customer-friendly Customer Care Executives for our Kaloor, Kochi office.

The role involves attending customer calls, understanding their painting/product requirements, providing appropriate product guidance, following up on enquiries and helping convert genuine customer requirements into sales.

This is not a target-based sales job. However, candidates should be comfortable with customer follow-up, product recommendation and sales conversion.

Key Responsibilities
Attend incoming customer calls and enquiries
Understand customer requirements through proper conversation
Provide suitable product and painting-related guidance
Explain products and solutions clearly to customers
Follow up on customer enquiries and leads
Support conversion of enquiries into sales
Coordinate with concerned sales/outlet/field teams when required
Maintain customer details and follow-up records
Ensure polite and skilled customer communication

Perks and advantages

Provident fund

📌 Customer Relationship Executive Kochi
🏢 Kerala Paints Industries
📍 Kochi