Job Summary The TL-Policy Servicing role involves managing policy servicing operations with a focus on efficiency and accuracy. The candidate will utilize their expertise in MS Office to streamline processes and improve service delivery. Experience in Auto - Claims is advantageous enhancing the ability to handle complex claims scenarios effectively. The role is hybrid with rotational shifts ensuring flexibility and adaptability.

Responsibilities
Lead the policy servicing team to ensure efficient and accurate processing of policy-related tasks.
Oversee the implementation of MS Office tools to optimize workflow and enhance productivity.
Provide guidance and support to team members in handling policy servicing inquiries and issues.
Collaborate with cross-functional teams to ensure seamless integration of policy servicing processes.
Monitor and analyze policy servicing metrics to identify areas for improvement and implement corrective actions.
Develop and maintain comprehensive documentation of policy servicing procedures and best practices.
Ensure compliance with industry regulations and company policies in all policy servicing activities.
Facilitate training sessions for team members to enhance their skills and knowledge in policy servicing.




Coordinate with stakeholders to address and resolve complex policy servicing challenges.
Utilize domain expertise in Auto
Claims to effectively manage and process claims-related tasks.
Implement strategies to improve customer satisfaction and retention through effective policy servicing.
Drive continuous improvement initiatives to enhance the quality and efficiency of policy servicing operations.
Support the development of current policy servicing solutions to meet evolving business needs. Qualifications
Demonstrate proficiency in MS Office applications to streamline policy servicing processes.
Possess robust analytical skills to assess policy servicing metrics and identify improvement opportunities.
Exhibit excellent communication skills to effectively collaborate with team members and stakeholders.
Have experience in Auto
Claims to provide specialized insights into claims processing.
Show adaptability to work in a hybrid mode with rotational shifts.
Display a proactive approach to problem-solving and process optimization.
Maintain a customer-centric mindset to enhance service delivery and satisfaction.

Certifications Required Microsoft Office Specialist Certification is required.

📌 Tl Policy Servicing Noida
🏢 Cognizant
📍 Noida