RGI Outsourcing is looking for a highly motivated Operations Intern to join our quick-growing team. You will play a critical role in optimizing processes and ensuring exceptional delivery standards for our Fortune 500 clients.
Key Responsibilities
• Lead cross-functional teams to ensure SLA compliance.
• Implement AI-driven workflow optimizations.
• Conduct weekly performance reviews and QA audits.
• Act as the primary point of contact for international clients.
Requirements
• 5+ years of experience in enterprise BPO operations.
• Robust proficiency in data analysis and reporting tools.
• Excellent written and verbal communication skills.
• Proven track record of managing teams of 50+ members.