Job SummaryWe are looking for experienced Voice Processing Call Centre Agents to support customer/business processes through voice-based interactions. The ideal candidate should have prior call centre experience and strong English communication skills, with the ability to communicate effectively with customers and internal stakeholders in a US-shift setting.Key Responsibilities
Handle inbound and/or outbound voice calls as per business requirements.
Communicate professionally and effectively with customers and stakeholders.
Understand customer queries and provide accurate information or appropriate resolutions.
Follow defined processes, call handling guidelines, and quality standards.
Maintain accurate records of customer interactions and update relevant systems.
Escalate complex or unresolved issues to the appropriate team or supervisor.
Meet defined productivity, quality, customer service,



and process-related targets.
Follow company policies, compliance requirements, and standard operating procedures.
Work effectively during US business hours and rotational weekly offs.

Required Skills & Qualifications
25 years of relevant Call Centre/BPO experience.
Strong verbal communication skills in English.
B2-level English communication proficiency or equivalent.
Positive active listening and comprehension skills.
Ability to handle customer interactions professionally.
Valuable problem-solving and interpersonal skills.
Comfortable working in a US rotational shift environment.
Willingness to work from the Hafeezpet, Hyderabad office.
Ability to join at short notice/ASAP.

📌 Voice Processing Call Centre Agents Hyderabad
🏢 Quess IT Solutions
📍 Hyderabad