Job Title: Head / VP Operations

Location: Gurgaon

Experience: 10+ Years

Industry: Banking / NBFC / Fintech

Role Overview

Looking for a senior Head / VP of Operations with 10+ years of experience to lead end-to-end lending operations, process automation, regulatory compliance, and team management across multi-product portfolios (Consumer, Auto, Gold, Solar, LAP, Fleet Financing, etc.).

Key Responsibilities
End-to-End Lending Operations: Oversee complete loan lifecycles from sourcing, underwriting condition checks, and approval to disbursement and post-disbursement servicing (NACH, billing, foreclosures, title deed releases).
Compliance & Regulatory Management: Drive full adherence to RBI guidelines, Digital Lending Guidelines, AML/KYC/VKYC, CERSAI, MCA, and Bureau reporting; act as Nodal Officer for RBI CMS and grievance mechanisms.
Audit, Risk & Control: Act as SPOC for internal/external audits, manage IFC testing, RCM controls, RCSA processes, and bank account reconciliations.
Process Automation & Systems:



Lead LMS/LOS enhancements and migrations (e.g., FinnOne, Finanza), mobile collection receipting, vendor payouts, and UAT testing.
Team Leadership & Stakeholder Management: Direct PAN-India central, hub, and branch operations across Front-end, Back-end, Compliance, and Customer Service teams.
Analytics & Reporting: Maintain operational MIS dashboards using QlikView and SQL to monitor TATs, operational risks, and performance metrics.

Desired Candidate Profile
Education: Graduate / Postgraduate in Business, Finance, or related fields.
Domain Expertise: 10+ years in Banking, NBFC, or Fintech handling multi-product loan servicing and operations.
Core Competencies: RBI Compliance, Audit & IFC Controls, LMS/LOS System Migration, Process Automation, Team Management.
Technical Skills: FinnOne / Finanza, SQL / MySQL, QlikView, Flexcube, SAP (FI), or Oracle.

📌 Vp Head Operations Gurugram (India)
🏢 Dhani Loans and Services (DLSL)
📍 India