Key Responsibilities
Lead, manage, and motivate a team of Inside Sales / Upselling executives.
Set and monitor daily, weekly, and monthly team targets.
Drive upselling and cross-selling of Petpooja products and add-ons to existing merchants.
Monitor team performance, including calls, demos, follow-ups, conversions, and revenue.
Conduct call audits and provide regular coaching and feedback to team members.
Support the team in handling objections, complex customer conversations, and closing prospects.
Ensure proper lead management, follow-ups, and accurate CRM updates.
Monitor sales pipeline and identify gaps to improve conversion and revenue.
Ensure the team has strong knowledge of products, pricing, features, and sales processes.




Share merchant feedback and sales insights with relevant teams.
Conduct regular performance reviews and take corrective actions when required.

Required Skills & Qualifications
3+ years of experience in Inside Sales, Telesales, Upselling, Cross-selling, or related sales roles.
Prior experience in team handling or sales team leadership.
Robust communication skills in Hindi and English.
Strong leadership, coaching, and people-management skills.
Positive understanding of sales targets, CRM, lead management, objection handling, and closures.

📌 Team Lead Ahmedabad
🏢 Petpooja
📍 Ahmedabad