Location: Bangalore
Work Mode: Hybrid

About the Role
We are seeking a seasoned Team Lead - Conversational Agents to lead, mentor, and grow an engineering team focused on architecting and delivering next-generation AI-powered voice, digital, and enterprise conversational platforms.
In this role, you will bridge technical leadership, enterprise architecture, and team management. Beyond driving hands-on innovations with Large Language Models (LLMs), Retrieval-Augmented Generation (RAG), and Agentic AI, you will be responsible for scaling enterprise chatbots, setting engineering standards, and fostering the skilled growth of your team.

Key Responsibilities

Technical Leadership & Enterprise Architecture
• Architect, build, and deploy robust, enterprise-grade digital and voice assistants, chatbots, and AI agent platforms at scale.
• Oversee multi-step AI workflow orchestration, tool/function calling, state management, and RAG pipelines integrated with complex enterprise backends.
• Drive quality assurance, performance optimization, model evaluation, safety guardrails,



and compliance across all conversational touchpoints.

Team Leadership & Growth
• Lead a team of small-to-medium-sized AI Conversational Engineers, providing technical guidance, career development, mentorship, and continuous growth prospects.
• Establish engineering best practices, standards, and testing methodologies.

Collaboration & Delivery Management
• Partner closely with product managers, business stakeholders, and cross-shore engineering teams to align business goals with execution strategies.
• Drive project delivery timelines, manage technical risks, remove blockers, and ensure high-quality software releases.

Required Skills & Qualifications

Leadership & Core Experience
• 8+ years of total software engineering experience.
• 2+ years of experience leading, managing, or mentoring small-to-medium engineering teams.
• Proven track record of building and successfully deploying enterprise-s

📌 Team Lead Bengaluru
🏢 RingCentral
📍 Bengaluru