Role Description

At UST, we help the world’s best organizations grow and succeed through transformation. Bringing together the right talent, tools, and ideas, we work with our client to co-create lasting change. Together, with over 30,000 employees in 30+ countries, we build for boundless impact—touching billions of lives in the process. Visit us at .

Summary:

UST is looking for….

App support – Lead

• +5 years of experience in Healthcare IT and the Facets (TriZetto/Cognizant) platform
• Solid in PL/SQL, Oracle, SQL Server, SSIS, C#, .NET, Azure
• Own resolution of P1/P2 production incidents; deliver RCA within 24 hours of resolution
• Perform advanced Facets module diagnostics and execute approved SQL/script fixes within change control framework
• Manage Facets batch failures end-to-end; communicate business impact and recovery status to stakeholders
• Participate in CAB, provide production risk assessments, and support 30-day post-deployment warranty
• Maintain and enhance the Known Error Database (KEDB); author runbooks for L1 shift-left enablement




• ServiceNow ITSM: incident lifecycle (P1–P4), problem management, KEDB governance, and CAB participation
• Autosys / batch scheduling: job dependency analysis, failure triage, restart procedures, and batch runbook execution
• Managed SLA compliance, production support, audit readiness, and incident management in a 24×7 workplace
• AI/Cloud first thinking as an add-on skill for production issues elimination and automation first thinking for long term issue resolutions.

What You Need:

BTech/ MCA/ BCA/Msc IT/Bsc IT

Required Skills:

FACETS, EDI 834, Healthcare Systems, Enrollment

What You Need:

What we believe:

We’re proud to embrace the same values that have shaped UST since the beginning. Since day one, we’ve been building enduring relationships and a culture of integrity. And today, it's those same values that are inspiring us to encourage innovation from everyone, to champion diversity and inclusion and

📌 Lead I Thiruvananthapuram
🏢 UST
📍 Thiruvananthapuram