Crossroads Chevrolet

191 Crossroads drive, Mount Hope, WV

Full Time

BDC Manager – Beckley Chevrolet

Beckley Chevrolet | Beckley, WV

Beckley Chevrolet is looking for an experienced, high-energy BDC Manager to lead our Business Development Center and drive results.

This is not an entry-level management position. Strong automotive dealership BDC experience is required. We are looking for someone who understands dealership operations, knows how to build and manage a high-performing BDC team, and is comfortable utilizing AI-powered platforms and contemporary dealership technology to improve efficiency, customer engagement, follow-up, and appointment performance.

What We're Looking For

The Ideal Candidate Will Have

• Solid previous automotive dealership BDC experience — REQUIRED
• Previous BDC leadership or management experience strongly preferred
• Ability to effectively work with AI platforms and AI-powered dealership tools — REQUIRED
• Comfortable learning, implementing, and managing new technology and automation
• Proven ability to manage internet leads, inbound calls,



outbound campaigns, and unsold follow-up
• Strong understanding of dealership CRM processes and lead management
• Ability to train, coach, motivate, and hold BDC agents accountable
• Excellent phone, text, and email communication skills
• Strong appointment-setting and objection-handling skills
• A process-driven mindset with close attention to follow-up
• Ability to analyze BDC performance and identify opportunities for improvement
• High energy, competitive attitude, and a strong desire to win

Key Responsibilities

• Manage the day-to-day operation of the dealership BDC
• Recruit, train, coach, and develop BDC representatives
• Monitor incoming internet leads and phone prospects
• Ensure leads are worked quickly, consistently, and according to process
• Improve appointment set, show, and sold performance
• Utilize AI platforms, automation, and dealership technology to improve BDC productivity

📌 Bdc Manager Nirsa
🏢 Mills Automotive Group
📍 Nirsa