Job Title: Store Manager – Wellness, Beauty, Hospitality
Location: Luxury 5-star hotel, Indore

About the Role: we are looking for a high-energy, revenue-focused Centre Manager to lead our wellness services outlet inside a major luxury hotel in Indore. This is a frontline leadership role where sales, guest interaction, service quality, and operational excellence come together. The ideal candidate is confident, enterprising, and thrives in a fast-paced, premium workplace with a strong ownership mindset.

Key Responsibilities-Revenue and Quality, and Overall Performance of the Centre

• Proactively engage with hotel and city guests, confidently introducing wellness services, beauty services, and ongoing offers
• Convert walk-in guests through strong interpersonal skills and persuasive communication
• Drive upselling and cross-selling of services, packages and memberships
• Build and execute cross-promotion opportunities with other brands in the city to increase walk-ins
• Record Sales, Handle Billings, Track sales metrics, conversions,



and performance targets on a daily and monthly basis
• Guest Experience & Service QualityEnsure consistently high service standards aligned with SOPs and brand guidelines
• Maintain premium hygiene, cleanliness, and ambience at all times
• Handle guest feedback, resolve concerns promptly, and ensure a delightful experience
• Ensure therapists and beauticians deliver services with professionalism and consistency
• Manage staff schedules, attendance, discipline, and grooming standards
• Train and motivate the team to achieve both service excellence and revenue targets
• Ensure accountability for cash, billing, and reconciliation
• Demonstrate robust ownership for outlet performance, discipline, and compliance
• Desired ProfileProven experience in sales-driven roles such as credit card sales, club membership sales, hospitality sales, retail, beauty, salon, club, airlines, F&B;, or service industries
• Solid comfort level in initiating co

📌 Store Manager Indore
🏢 Zivaya Wellness
📍 Indore