05 Oct
|
Technotask Business Solutions
|
Mysuru
05 Oct
Technotask Business Solutions
Mysuru
Company Description Technotask Business Solutions Pvt Ltd is a fast-growing customer experience and business process solutions provider that started in March 2020. The company has expanded rapidly from Bhopal to 13 centers across India, Egypt, and the UAE, supporting over 20 global clients across 48 Lines of Business. Technotask delivers omnichannel services, including voice, email, chat support, catalogue management, logistics support, automation, sales, and backend operations to diverse industries such as FinTech, retail, e-commerce, health-tech, and more. With a diverse international team and a 400% growth rate in two years, Technotask focuses on enhancing customer experiences and driving operational excellence. The organization promotes innovation, learning, and collaboration for team members who want to grow in a dynamic setting.
Role Description This is a full-time, in office Customer Support Executive role based in Mysuru. The Customer Support Executive will handle customer inquiries via phone, email, and chat, providing timely, accurate, and courteous responses.
Responsibilities include resolving issues, offering product and service information, troubleshooting basic technical problems, and escalating complex cases to the appropriate departments. The role involves maintaining records of customer interactions, tracking follow-ups, and ensuring a positive customer experience that aligns with service quality standards. The Customer Support Executive will collaborate with team members, adhere to process guidelines, and contribute to continuous improvement of customer service practices.
Qualifications
• Candidates should possess solid skills in Customer Support and Customer Service for handling diverse customer interactions.
• Candidates should possess skills in Customer Satisfaction for maintaining high-quality service standards and building long-term relationships.
• Candidates should possess skills in Online Support for managing queries through digital cha
📌 Customer Support Executive Mysuru
🏢 Technotask Business Solutions
📍 Mysuru