Project Role : Operations Engineer

Project Role Description : Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement.

Must have skills : Agentic Orchestration, Agentic AI , AI Orchestration &LLM;

Positive to have skills : NA

Minimum 12 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary

A Principal Engineer — Tools & Platforms provides expert technical leadership across the infrastructure tooling ecosystem — spanning observability, automation, infrastructure-as-code, ITSM platforms, internal developer portals, and AI-augmented operations. The role is accountable for building, governing, and continuously improving the engineering platforms that enable Cloud, Network, Security, Database, and Voice towers to operate at scale with reliability. A key differentiator of this role is the ability to embed AI-augmented capabilities — LLM-driven runbook automation, agentic ITSM workflows, and intelligent alert correlation — directly into infrastructure platforms,



accelerating toil reduction and operational intelligence across the organization.

Observability

– ELK/Splunk

– OpenTelemetry

– Jaeger/Zipkin

Automation & IaC

– Terraform/Pulumi

– Ansible/Chef

– GitHub Actions/ArgoCD

– HashiCorp Vault

ITSM & DevOps

– ServiceNow

– Jira/Confluence

– Xmaters

AI-Augmented Ops

– LLM runbook automation

– Agentic ITSM workflows

– AI alert correlation

– RAG knowledge bases

– LLMOps pipelines

Roles & Responsibilities

– Design, build, and operate enterprise observability platforms — Splunk — providing unified metrics, logging, and tracing across all infrastructure tiers with OpenTelemetry instrumentation standards

– Engineer and govern the IaC platform — Terraform or Pulumi — including module libraries, state management, policy-as-code (Sentinel/OPA), drift detection, and multi-cloud coverage across AWS and GCP

– Build and maintain CI/CD and G

📌 Operations Engineer Gurugram
🏢 Accenture services
📍 Gurugram