Project Role : Infra Tech Support Practitioner

Project Role Description : Provide L1–L2 technical support for infrastructure, systems, and applications in production and development environments, both remotely and onsite, following defined operating models and processes. Act as the primary interface with users/clients to accurately diagnose issues and deliver effective resolutions across infrastructure, operating systems, networks, and application platforms, ensuring service stability and quality support.

Must have skills : Dynatrace APM

Good to have skills : Microsoft System Center Operations Manager (SCOM)

Minimum 7.5 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary

We are seeking a skilled and proactive Dynatrace & Monitoring Tools Lead to manage and support our Dynatrace SaaS setting, develop monitoring solutions, and automate tool processes using scripting and Infrastructure as Code (IaC). The ideal candidate will have hands-on experience with Dynatrace, Grafana, and Azure. Additionally,



the role involves managing Dynatrace Monitoring as Code using Terraform and deploying it via Azure DevOps CI/CD pipelines.

Must have Skills: Dynatrace, Terraform, PowerShell/JavaScript, and Azure DevOps

Secondary Skills (Positive to Have): Splunk, Grafana, Azure, AKS

Roles & Responsibilities

• Dynatrace Installation and Configuration: Demonstrate in-depth knowledge and hands-on experience in installing and configuring Dynatrace SaaS for monitoring and performance management.
• SaaS Capability Understanding: Deep understanding of Dynatrace SaaS features, modules, and integrations to optimize monitoring and troubleshooting workflows.
• Troubleshooting and Issue Resolution: Robust problem-solving skills with the ability to diagnose and resolve complex issues related to Dynatrace, applications, and infrastructure.
• Automation with PowerShell, JavaScript, and REST API: Experience using Microsoft Windows PowerShell to auto

📌 Infra Tech Support Practitioner Gurugram
🏢 Accenture services
📍 Gurugram