Manage daily operations of the front desk/reception.
Supervise, train, and motivate front office staff.
Prepare staff work schedules, shifts, and duty assignments.
Handle guest check-ins and check-outs efficiently.
Ensure accurate room reservations, bookings, and guest records.
Resolve guest complaints and service issues professionally.
Coordinate with Housekeeping regarding room status, cleaning, and availability.
Coordinate with Food & Beverage, Maintenance, Security, and Accounts departments.
Monitor room availability, occupancy, arrivals, departures, and VIP guests.
Handle cashiering, billing, payments, refunds, and daily financial reports.
Ensure proper handling of guest requests, messages, luggage, and special arrangements.
Maintain high standards of guest service and hotel procedures.




Monitor front office KPIs such as occupancy, ADR, guest satisfaction, and upselling.
Ensure compliance with hotel policies, safety procedures, and local regulations.
Prepare and review daily shift reports and operational reports.
Assist the General Manager/Operations Manager with administrative and operational tasks.
Handle emergency situations and ensure guest safety.
Identify prospects to improve guest satisfaction and revenue.

Pay: ₹14,000.00 - ₹18,000.00 per month

Perks:
Adaptable schedule
Food provided

Work Location: In person

📌 Front Office Executive Mussoorie
🏢 Novello globe hotel & Resorts
📍 Mussoorie