Team Leader – Operations Experience: 1–2 Years ### Roles & Responsibilities 1. Daily Operations Supervise day-to-day cinema operations and ensure smooth functioning of the unit. Monitor opening and closing procedures as per company standards. Ensure all operational checklists are completed on time. 2. Team Management Supervise and guide CSEs and other operational staff during shifts. Allocate duties and prepare shift-wise deployment plans. Monitor attendance, grooming, discipline, and performance of team members. Support recent employees during onboarding and training. 3. Customer Service Ensure excellent customer service and a positive guest experience. Handle customer queries, complaints, and escalations professionally. Coordinate with relevant departments to resolve operational issues quickly. 4. Cinema Floor Operations Monitor auditorium readiness, cleanliness, seating areas, lobby, washrooms, and other customer-facing areas. Ensure shows start on time and operational activities are completed smoothly. Coordinate with projection, F&B;, housekeeping, security, and other teams when required. 5. Safety & Compliance Follow company SOPs, safety guidelines, and statutory requirements. Conduct regular checks for safety, cleanliness, and operational compliance.



Report any incidents, equipment issues, or safety concerns to the Unit Head/Manager. 6. Cash & Inventory Support Monitor operational transactions and ensure proper documentation. Support inventory checks and ensure proper handling of cinema assets and consumables. Report discrepancies to the concerned manager. 7. Reporting Prepare and maintain daily operational reports and checklists. Report shift-related issues and significant updates to the Unit Head. Maintain proper records of customer complaints, incidents, and operational activities. 8. Coordination Coordinate effectively with the Unit Head and other departments. Ensure proper shift handover and communication between team members. Assist the Unit Head in achieving operational and customer-service targets. ### Key Skills Team handling and leadership Customer service Shift management Problem-solving Communication skills Basic MS Excel/reporting Knowledge of cinema operations and SOPs * Ability to work in rotational shifts, weekends, and holidays

Pay: ₹20,000.00 - ₹25,000.00 per month

Advantages:
Paid sick time
Paid time off
Provident Fund

Work Location: In person

📌 Team Leader Operations Sattenapalle (India)
🏢 Mukta A2 Cinemas
📍 India