Role overview

We are looking for a Customer Support Associate who can resolve customer

queries, explain processes clearly, and deliver a reliable support experience. You

should be comfortable taking ownership of issues and identifying relevant sales

opportunities during customer conversations.

Key responsibilities
Handle customer queries across assigned support channels with explicit,

empathetic communication.

-Investigate issues, coordinate with internal teams, and keep customers

informed until resolution.
Explain features, processes, eligibility, and next steps in simple language.

-Recognize relevant sales opportunities based on customer needs.

-Maintain accurate CRM records of customer concerns, actions, and

outcomes.

-Highlight recurring issues and opportunities to improve the customer





experience.

Requirements

-At least 2 years of customer service experience, preferably in financial

services or fintech.

-Excellent verbal and written communication skills.

-Ability to handle sensitive customer queries with care and sound judgment.
Confidence in identifying sales opportunities through customer conversations.
Comfort working in a fast-moving startup workplace.

Job Type: Full time

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits:
Cell phone reimbursement
Health insurance

Application Question(s):
What is your Current CTC

Work Location: In person

📌 Customer Support Associate Gurugram (India)
🏢 SalarySe
📍 India