Job Title: Customer Care Executive – HORECA

Location: Andheri, Mumbai

Salary: ₹15,000 – ₹30,000 per month (Based on interview performance)

Job Summary

Provilac is looking for a Customer Care Executive – HORECA to manage and support our hotel, restaurant, café, and catering clients. The ideal candidate should have excellent communication skills, be customer-focused, and ensure the timely resolution of customer queries while coordinating with internal teams for smooth order fulfilment.

Key Responsibilities
Handle inbound and outbound calls for HORECA customers.
Manage customer orders, inquiries, complaints, and service requests.
Coordinate with the operations and logistics teams to ensure timely order deliveries.
Maintain strong relationships with hotels, restaurants, cafés, and catering partners. Follow up on pending orders, payments, and customer feedback.
Update customer records and order details in the CRM/ERP system.




Resolve customer issues promptly while maintaining a high level of customer satisfaction.
Prepare daily reports and maintain accurate documentation.

Requirements
Graduate in any discipline.
1–3 years of experience in customer care, preferably handling HORECA
Excellent verbal and written communication skills in English and Hindi
Good knowledge of MS Excel and computer applications.
Solid problem-solving and coordination skills.
Ability to multitask and work in a rapid-paced setting.

Key Skills
Customer Relationship Management
HORECA Customer Handling, Order Management
Complaint Resolution Communication Skills MS Excel CRM/ERP Software Coordination & Follow-up Time Management Team Collaboration

Working Days: 6 Days a Week

Pay: Up to ₹30,000.00 per month

Benefits:
Cell phone reimbursement
Provident Fund

Work Location: In person

📌 Customer Care Executive Horeca Andheri
🏢 P9 Farms Private
📍 Andheri