Job Type: Full time
Work Mode: Work from Office
Joining Date: 5th September 2026
Working: 5.5 Days per Week
Week Off: As per business requirements
Experience Required:
Minimum 6 months of experience in Domestic or International BPO
Candidates with solid customer service experience are preferred
Key Skills Required:
Excellent verbal communication skills
Solid customer service skills
Upselling / cross-selling skills
Positive convincing and negotiation abilities
Ability to understand and resolve customer queries
Comfortable working in a fast-paced environment
Key Responsibilities:
Handle customer queries and provide appropriate resolutions over calls
Understand customer requirements and offer suitable solutions
Maintain high standards of customer service
Identify upselling and cross-selling opportunities
Ensure customer satisfaction and maintain a positive customer experience
Follow company processes, policies, and quality standards
Maintain accuracy while handling customer interactions
Candidate Profile:
Minimum 6 months BPO experience is mandatory
Good English communication skills
Customer-focused approach
Positive attitude and willingness to learn
Candidates who can join immediately will be preferred