Job Opening – Customer Service Executive (US Healthcare Voice Process)

Company: Sembridge

Process: UHC (UnitedHealthcare) – US Healthcare Customer Service

Job Type: Full time

Shift: US Shift (Night Shift)

Process Type: Voice (Inbound Customer Service)
5 days working 2 rotational week offs.

Salary
In-hand Salary: ₹25k- 34k per month
Gross Salary: ₹28k - 37k per month

Job Description

Sembridge is hiring Customer Service Executives for the UHC (UnitedHealthcare) process. This is a US healthcare customer service voice process where you will interact with customers over phone calls and provide support regarding their healthcare-related concerns.

As a Customer Service Executive, you will:
Handle inbound customer calls professionally and efficiently.
Assist customers with queries related to healthcare plans and insurance advantages.
Help members understand claim status, eligibility, coverage, and policy details.
Provide accurate information regarding healthcare services and benefits.




Resolve customer concerns while maintaining high-quality customer service standards.
Document customer interactions accurately in the system.
Follow company policies, compliance guidelines, and process requirements.

Eligibility
Excellent English communication skills.
Strong problem-solving and customer handling skills.
Comfortable working in US night shifts.
Basic computer knowledge and typing skills.

Perks & Perks
One-way cab facility provided by the company.
Competitive salary package.
Opportunity to work with a leading US healthcare process.
Professional work workplace with career growth opportunities.
Training and continuous learning support.

If you're looking to build your career in an international customer service role with a reputed healthcare process, this is a great opportunity to join.

Work Location: In person

📌 Customer Service Representative Mumbai
🏢 INTERNATIONAL BPO
📍 Mumbai