Job Summary:

We are seeking a dedicated Client Relations Assistant to manage complaint-related calls, queries, and communications. The ideal candidate will have language fluency in English, Malayalam/ Hindi and experience in customer support or a call center workplace, handling both inbound and outbound calls, as well as emails and chat inquiries.

Key Responsibilities:

Answer and resolve complaint-related calls and inquiries

Process service requests and provide status updates to clients

Handle inbound and outbound calls with professionalism and efficiency

Respond to customer queries via email and chat

Ensure accurate and timely documentation of client interactions

Qualifications:
Good communication and interpersonal skills.
Positive proficiency in English,



Malayalam/ Hindi
Minimum 1 year of experience in customer service, sales, or a related field.
Valuable customer-handling and relationship-management skills.
Ability to understand customer requirements and provide appropriate support.
Good email/mail handling and communication skills.
Ability to respond to customer emails and coordinate with internal departments when required.

Pay: ₹15,000.00 - ₹25,000.00 per month

Education:
Bachelor's (Required)

Experience:
Customer support: 1 year (Required)

Work Location: In person

📌 Client Relation Assistant Thrissur
🏢 IRISH EXPERT
📍 Thrissur