● Listen to customers' concerns, issues and questions

●Resolve customers' concerns and answer customers' questions to your best ability

● Maintain a positive attitude and calmly respond to customers' complaints

● Attract customers by promoting the product and company positively, answering

questions and

addressing concerns as they arise

● Engage with customers through chat platforms in a professional and courteous manner.

● Respond promptly to customer inquiries, providing accurate and relevant information.

● Utilize pre-established scripts and guidelines to handle common inquiries and

scenarios.

● Continuously enhance product knowledge and customer service skills through ongoing

training.

● Excellent computer skills with positive typing speed and toggling between windows.

● Proficiency in Excel and Google sheet

● Positive Communication Skills

● Knowledge regarding documents like KYC, Income Proof, Caste certificates Etc

● Maintaining daily MIS reports

Qualifications:

● You have scored more than 60% in 10th, 12th, Graduation.

● Knowledge regarding PMAY ISS scheme.

● Proficiency in Excel and Google sheet





● Good Communication Skills

● Knowledge regarding documents like KYC, Income Proof, Caste certificates

etc

● You are a confident person with a good command over English (Oral as well as written)

● You believe your basic aptitude is positive

3

● You enjoy solving problems and taking on challenges and finding creative solutions to it.

● You don't get flustered easily. If you don't know the answer, you'll dig until you find it.

● You think on your feet. You like learning new things and learning quickly.

● And most importantly, you believe you want to make a difference in the lives of the

informal sector.

● If these are true to you, you'd be a good fit at SMHFC.
Experience

0 - 3 Years
No. of Openings

4
Education

Graduate
Role

Customer Care Executive
Industry Type

Financial Sector
Gender

[ Male / Female ]
Age Limit

18 - 30 Yrs.
Job Country

India
Type of Job

Full Time
Work Location Type

Work from Office
Benefits include

PF, Health Insurance, ESI
Face Interview Location

Near Gujrat College, Ellisbridge

📌 Customer Care Executive Fresher Ahmedabad
🏢 SMHFC
📍 Ahmedabad