JOB DESCRIPTION – CUSTOMER RELATIONS EXECUTIVE

Company: Rohit Motors – Maruti Suzuki NEXA Authorized Service Centre
Location: Thellakom, Kottayam
Department: Customer Relations / Service

Job Purpose

To ensure a positive customer experience by maintaining regular communication with customers, collecting feedback, handling concerns and supporting customer retention and satisfaction.

Key Responsibilities
Welcome customers and provide professional assistance at the service centre.
Make service reminder and follow-up calls to existing customers.
Contact customers for service appointments and support vehicle inflow.
Collect customer feedback after vehicle service and delivery.
Monitor and follow up on customer complaints until resolution.
Coordinate with Service Advisors and the Service Manager to address customer concerns.
Maintain accurate records of customer interactions, feedback and complaints.
Follow up with customers for periodic maintenance, pending services and repeat visits.




Inform customers about relevant service campaigns, offers and dealership initiatives.
Support the team in improving customer satisfaction, retention and service business.
Maintain qualified communication through phone, WhatsApp and other approved channels.

Requirements
Graduate/Diploma preferred.
Previous experience in customer service, automobile dealerships or tele-calling is an advantage.
Excellent communication and interpersonal skills.
Pleasant, professional and customer-focused attitude.
Valuable follow-up and problem-solving skills.
Basic knowledge of MS Office and customer management systems.

Key Performance Areas

Customer Satisfaction | Service Appointment Generation | Customer Retention | Feedback | Complaint Resolution | Follow-up Quality | Vehicle Inflow

Pay: ₹9,600.00 - ₹18,000.00 per month

Perks:
Commuter assistance

Work Location: In person

📌 Customer Relationship Executive Ettumanoor
🏢 Rohit Motors Pvt. Lmt.
📍 Ettumanoor