Location- Thane

Shift Timings- Rotational

Someone senior and experienced who can independently manage customer support during the required hours, while also bringing additional value through problem-solving, QA, technical documentation, and process improvement.

Role profile
Experienced, senior-level Customer Support skilled.
Able to work independently with minimal supervision.
Robust problem-solving skills and a proactive approach to customer support.
Comfortable taking ownership of issues and driving them through to resolution.

Working hours
12:00pm9:00pm Mumbai time.
This provides coverage for almost the entire UK working day and the morning period in parts of the US.

Additional skills – desirable
Experience with QA/testing, particularly testing customer-facing software fixes.
Experience creating, maintaining,



or updating a knowledge base or technical documentation.
Ability to work closely with Development to perform QA on customer-facing bug fixes.
Ability to identify opportunities to improve support processes and move the function from reactive to proactive support.

Key objectives of the role
Improve the quality and value of support provided to customers.
Improve turnaround times for software bugs and customer issues.
Strengthen and maintain the Support Desk knowledge base.
Provide an additional QA capability for customer-facing fixes.
Help improve support processes across the business.

📌 Customer Success Associate Thane
🏢 Amplify-now
📍 Thane